Is Your Local Phone Company Giving the Government Information about Your Call Records?
FCC & Public Utilites Complaints
Become Informed & Learn What You Can Do
ACLU V. NSA
The ACLU is suing the National Security Agency for violating the U.S. Constitution. The illegal NSA spying program authorized by President Bush just after September 11, 2001, allows the NSA to intercept vast quantities of the international telephone and Internet communications of innocent Americans without court approval.
The
Faces of Surveillance Ordinary, law-abiding Americans
are targets of the government's illegal surveillance. Learn more about
the victims and their "crimes."
Phone Record Privacy: Rules & Regulations
What Information Does Your Telephone Company Collect?
Your local, long distance and wireless telephone companies collect information such as the numbers you call and when you call them, as well as the particular services you use, such as call forwarding or voice mail. Telephone companies collect this customer information, sometimes called Customer Proprietary Network Information (CPNI), so they can provide the services you have requested and send you bills for this service.
What Can Your Telephone Company Do With This Information?
Both a law passed by Congress and Federal Communications Commission rules impose a general duty on telephone companies to protect the confidentiality of your customer information. Telephone companies may use, disclose, or permit access to your customer information in these circumstances: (1) as required by law; (2) with your approval; and (3) in providing the service from which the customer information is derived.
FCC rules require your telephone company to disclose your customer information to any person you designate if you make a request in writing. Your telephone company may use your customer information, without your approval, to market enhancements to services you already use. For example, if you purchase basic local telephone service from a telephone company, it does not need your approval to use your customer information to try to sell you voice mail or caller ID services. However, if you ask your telephone company to put your residential telephone number on its company-specific do-not-call list, it cannot legally make these calls.
What Must Your Telephone Company Do To Keep Your Information Confidential?
The FCC requires your telephone company to keep accurate records of all instances where your customer information was disclosed or provided to third parties, and whether or not you have provided approval to use your customer information for marketing. Telephone companies must train their employees in the appropriate use of customer information. Marketing campaigns using customer information must be carefully reviewed. The FCC requires telephone companies to prepare annual compliance certificates signed by an officer of the company certifying that the company has established operating procedures that are adequate to ensure compliance with these rules. The compliance certificates must be made publicly available.
For More Information on Regulations see the Protecting
the Privacy of Your Telephone Calling Records page on
the FCC website.
Tell the
Federal Communications Commission to Get the Spies Off the Line:
It's illegal and un-American for your phone company to hand
your call records to the government without a warrant. But that's
just what they're doing, violating the privacy and rights of millions
of innocent Americans in the process. The FCC has the authority and
the obligation to investigate the NSA spying scandal, despite their
wrong-headed refusal to act.
To File a Complaint Online with The Federal Communications Commission (FCC) go to the ACLU's Don't Spy On Me webpage.
To make a complaint in writing, send statement to:
Feceral Communication Commission (FCC)
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554
Email: fccinfo@fcc.gov
Website: www.fcc.gov
How Can I Help Prevent Unauthorized Disclosure of My Information?
- If you think your customer information has been disclosed without your permission, contact your telephone company right away. Also, file a complaint with the FCC.
- Ask your telephone company to provide information about what it does to protect the confidentiality of your customer information.
- Read your telephone bill and any other notices you receive from your telephone company carefully. Determine if your telephone company is seeking opt-in or opt-out permission to use or share your customer information for marketing.
- Make your choice about sharing your customer information clear to your telephone company. The choice you make about how your customer information is used and shared is valid until you inform your telephone company that your choice has changed.
- If you use a password when contacting your telephone company to obtain your customer information, avoid using any sensitive or readily apparent information, such as your social security number.
Remember: Customer information rules apply to all telephone companies: local, long distance, and wireless. Make your customer information choices known to each company.
Tell Your State Utilites Commission & Local Utilities Provider Your Phone Records Should Be Protected!
1) Contact your local utilites service provider (BellSouth, AT&T, Verizon etc.) and file an informal complaint about sharing private phone records with the government.
2) Contact your state Public Utilities Commission (PUC) and file a complaint online, in writing, or by phone. Find your state's PUC contact information below.
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Contact Information:
Alabama Public Service Commission
P.O. Box 304260
100 N. Union St.
RSA Union, Suite 850
Montgomery, AL 36130
To file a complaint on the phone (toll-free):
1-800-392-8050
Telephone (general): (334) 242-2946
Fax: (334) 242-0727
Email (general inquiries): cbruner@psc.state.al.us
Website: http://www.psc.state.al.us/
To file a complaint online:
http://www.psc.state.al.us/Complaints/ComplaintForm.htm
Contact Information:
Regulatory Commission of Alaska
701 W. 8th Avenue, Suite 300
Anchorage, AK 99501-3469
To file a complaint: cp_mail@rca.state.ak.us
Consumer Protection and Information Ctr. (Tammy Alexander):
tammy_alexander@rca.state.ak.us
Website: http://www.state.ak.us/rca/
Regulatory Affairs and Public Advocacy page: http://www.law.state.ak.us/department/civil/rapa/rapa.html
Telephone (general): (907) 276-6222
Fax: (907) 276-0160
To file an informal complaint online (complaint
forms available here):
http://www.state.ak.us/rca/Consumer/Complaint.html
*You may file an informal complaint after you have tried to resolve
the dispute with the utility and were NOT satisfied with the utility's
final settlement.
ARIZONA
Contact Information:
Phoenix Office:
1200 W. Washington St.
Metro Phoenix, AZ 85007
Tucson Office:
400 W. Congress, Room 218
Metro Tucson, AZ 85701-1347
Consumer Complaint Process
Complaints can be submitted by telephone, letter, e-mail or in
person. Depending on the complexity of the complaint, you
may be required to submit a written summary of your dispute and provide
supporting documents.
Within Metro Phoenix: 602-542-4251
Within Metro Tucson: 520-628-6550
Outside the Metro Phoenix or Tucson areas, but within Arizona,
call toll free
1-800-222-7000 (connects you to the Phoenix Office)
1-800-535-0148 (connects you to the Tucson Office)
File a Complaint Online: http://www.cc.state.az.us/utility/cons/index.htm
Contact Information:
Arkansas Public Service Commission
1000 Center St.
Little Rock, AR 72201
P.O. Box 400, 72203-0400
To file a complaint on the phone:
1-800-482-1164
or
(501)682-1718
Telephone (general): (501) 682-2051
Fax: (501) 682-1717
Website: http://www.accessarkansas.org/psc/
Email (questions/complaints): consumerissues@psc.state.ar.us
Secretary of Commission: socmaster@psc.state.ar.us
Contact Information:
California Public Utilities Commission
San Francisco Office (Headquarters)
505 Van Ness Avenue
San Francisco, CA 94102
Phone: (415) 703-2782
Fax: (415) 703-1758
Los Angeles Office
320 West 4th Street, Ste. 500
Los Angeles, CA 90013
Phone: (213) 576-7000
Fax: (213) 576-7007
Sacramento Office
770 "L" Street, Ste. 1050
Sacramento, CA 95814
San Diego Office
1350 Front Street
State Building, Room 4000
San Diego, CA 92101
Phone: (619) 525-4217
Fax: (619)525-4479
To file a complaint on the phone:
(Toll free, Monday–Friday, 9 a.m.–3 p.m.) 1-800-649-7570
Public Advisor's Office - San Francisco (866)849-8390
Public Advisor's Office - Los Angeles (866)849-8391
Website: http://www.cpuc.ca.gov/
How to file a complaint online: http://www.cpuc.ca.gov/static/forms/complaints/index.htm
Contact Information:
The Public Utilities Commission (PUC) is open Monday through Friday,
from 8 a.m. to 5 p.m.
Public Utilities Commission
1580 Logan Street, OL 2
Denver, CO 80203
General Issues Phone: (303) 894-2000
General Issues (Toll Free within Colorado): (800)
888-0170
Consumer Affairs Phone: (303) 894-2070
Consumer Affairs (Toll Free within Colorado): (800)
456-0858
Consumer Affaris Fax: (303) 894-2532
File a Complaint Online: http://www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form
Contact Information:
Department of Public Utility Control
10 Franklin Square
New Britain, CT 06051
Voice: (860) 827-1553
Fax: (860) 827-2613
Consumer Assistance:
1-800 382-4586 (toll free within Connecticut)
1-860 827-2622 (outside Connecticut)
TDD 860-827-2837
Email: dpuc.information@po.state.ct.us
To File a Complaint Online:
http://www.dpuc.state.ct.us/CAIUI.NSF/WebIntake?OpenForm
List of Local CT Telephone Service Providers:
- Southern New England Telephone Company
Customer service (residential) 811 - Woodbury Telephone Company
Customer Service toll free: 1-866-273-1104
Customer Service local number 203-263-2121 - Verizon
Customer Service: 1-800-890-8253 - Cox Connecticut, Telcom, LLC
- D/b/a Cox Communications
Customer Service: 1-888-222-7743
Contact Information:
Delaware Public Service Commission
861 Silver Lake Boulevard
Cannon Building, Suite 100
Dover, DE 19904
Main: (302) 739-4247
In-State: (800) 282-8574
Fax: (302) 739-4849
TDD: (302) 739-4247
* Comments or questions about the Commission or its proceedings should
be directed to the Commisson Secretary (Attn: Karen Nickerson)
Consumer Assitance Information:
http://www.state.de.us/delpsc/consumer.shtml
File a Complaint Online:
http://www.state.de.us/delpsc/frm_cmplnt.shtml
Contact Information:
Florida Public Service Commission
2540 Shumard Oak Blvd.
Tallahassee, FL 32399-0850
Customer Service Email: contact@psc.state.fl.us
Website: http://www.psc.state.fl.us/
To file a complaint on the phone: 1-800-342-3552
Telephone (general): 1-800-342-3552
Fax: 1-800-511-0809
To file a complaint online: http://www.psc.state.fl.us/apps/consumers/complaints/index.aspx
Contact Information:
Georgia Public Service Commission
244 Washington Street, SW
Atlanta GA, 30334
Telephone (general): 1–800-282-5813 (toll free
in georgia)
(404) 656-4501 (metro Atlanta)
Fax: (404) 656-2341
Email: gapsc@psc.state.ga.us
Website: http://www.psc.state.ga.us/
To file a complaint online: http://www.psc.state.ga.us/onlinecomplain/onlinecomplain.htm
HAWAII
Contact Information:
Hawaii Public Utilities Commission
465 South King Street, Room 103
Honolulu, Hawaii 96813
Telephone: 1-808-586-2020
Email: Hawaii.PUC@hawaii.gov
Website: http://www.hawaii.gov/budget/puc/
Contact Information:
Idaho Public Utilities Commission
P O Box 83720
Boise, ID 83720-0074
Street Address: 472 W Washington 83702
Telephone (complaint line): (208) 334-0369
Or
1-800-432-0369
Fax: (208) 334-4045
Website: http://www.puc.state.id.us/
To file a comment online: http://www.puc.state.id.us/scripts/polyform.dll/ipuc
To file a complaint online: http://www.puc.state.id.us/scripts/polyform.dll/cons
Contact Information:
Illinois Commerce Commission
527 East Capitol Ave
Springfield, IL. 62701
To file a complaint by phone: 1-800-524-0795
Telephone (general): (217) 782-7295
Fax – Springfield: (217) 524-6859
Fax – Chicago: (312) 814-5710
Website: http://www.icc.illinois.gov/home.aspx
To file a complaint online: http://www.icc.illinois.gov/ci/publicutility.aspx
Contact Information:
Indiana Utility Regulatory Commission
Consumer Affairs Division
302 West Washington Street
Suite E-306
Indianapolis Indiana 46204
To file a complaint by phone: 1-800-851-4268
Telephone (general): (317) 232-2700
Fax: (317) 233-2410
Website: http://www.ai.org/iurc/index.html
Email: info@urc.state.in.us
To file a complaint online: http://www.ai.org/iurc/consumer/complaint_elec_form.html
Contact Information:
Iowa Utilities Board
350 Maple Street
Des Moines, IA 50319-0069
To file a complaint by phone: (515) 281-3839
or
(877) 565-4450
Telephone (general): (515) 281-5979
Fax: (515) 281-5329
Website: http://www.state.ia.us/government/com/util/util.html
Email (questions/complaints): iubcustomer@iub.state.ia.us
Email (comments and suggestions): iub@max.state.ia.us
To file a complaint online: http://www.state.ia.us/government/com/util/complaintform.html
Contact Information:
Kansas Corporation Commission
Topeka Office (Commissioners, Utilities, Motor Carriers, Pipeline
Safety and Energy)
Office of Public Affairs and Consumer Protection
1500 SW Arrowhead Road
Topeka, KS 66604-4027
Phone (general): (785) 271-3100
Fax: (785) 271-3354
District Office No. 1
210 E. Frontview, Suite A
Dodge City, KS 67801
Phone (general): 620-225-8888
Fax: 620-225-8885
District Office No. 2
3450 N. Rock Road
Building 600, Suite 601
Wichita, KS 67226
Phone (general): 316-630-4000
Fax: 316-630-4005
District Office No. 3
1500 W. Seventh
Chanute, KS 66720
Phone (general): 620-432-2300
Fax: 620-432-2309
District Office No. 4
2301 E. 13th Street
Hays, KS 67601-2651
Phone (general): 785-625-0550
Fax: 785-625-0564
To file a complaint by phone: 785-271-3140 (Topeka)
1-800-662-0027
Website: http://www.kcc.state.ks.us/
Email (to file a complaint or otherwise): public.affairs@kcc.state.ks.us
Contact Information:
Kentucky Public Service Commission
P.O. Box 615
211 Sower Boulevard
Frankfort, Kentucky 40602-0615
Telephone, Consumer Services Division: 1-800-772-4636
Telephone (general): (502) 564-3940
Fax: (502) 564-1582
Email (comments, questions, suggestions): psc.consumer.inquiries@ky.gov
Website: http://psc.ky.gov/
Louisiana Public Service Commission
Galvez Building, 12th Floor
602 North Fifth Street
Post Office Box 91154
Baton Rouge, Louisiana 70821-9154
Telephone (general): (225) 342-4404
1-800-256-2397
Fax: (225) 342-2831
Contact Information by district:
Mandeville
Office of the Commissioner
District 1 - Mandeville
215 St. Ann Drive Suite 3
Mandeville, Louisiana 70471
985-624-4660
800-228-9368
fax: 985-624-4470
Lane Perez - Executive Assistant: lanep@lpsc.org
Eddie Walters - Technical Assistant: eddie.walters@la.com
Amy Vaughn Henry - PSC Consumer Specialist: amyv@lpsc.org
Janet Cahanin - Administrative Coordinator: janetc@lpsc.org
Harahan
Office of the Commissioner
District 1 - Harahan
1221 Elmwood Boulevard
Yenni Building
Harahan, Louisiana 70123
504-736-7290
fax: 504-736-7293
Nelda Reed - Administrative Assistant: neldar@lpsc.org
Baton Rouge
Office of the Commissioner
District 2 - Baton Rouge
617 North Boulevard, Suite B
Post Office Box 2681
Baton Rouge, Louisiana 70821
225-342-6900
800-256-6004
fax: 225-342-6912
peggyl@lpsc.org
Lafayette
Office of the Commissioner
District 2 - Lafayette
1314 Walker Road
Lafayette, Louisiana 70506
337-262-5377
fax: 337-262-5382
cynthiat@lpsc.org
New Orleans
Office of the Commissioner
District 3 - New Orleans
1100 Poydras Street, Suite 1020
New Orleans, Louisiana 70163
504-680-9529
800-256-9413
fax: 504-680-9536
Baton Rouge
Office of the Commissioner
District 3 - Baton Rouge
Galvez Building, 11th Floor
602 North Fifth Street
Baton Rouge, Louisiana 70802
225-342-6687
800-256-2413
fax: 225-342-2008
alicec@lpsc.org
Eunice
Office of the Commissioner
District 4 - Eunice
300 Bobcat Drive
Post Office Box 928
Eunice, Louisiana 70535
337-457-7395
800-256-2490
fax: 337-457-7401
joannd@lpsc.org
jeanf@lpsc.org
Pineville
Office of the Commissioner
District 4 - Pineville
c/o Pineville City Hall
910 Main Street
Pineville, Louisiana 71360
318-484-2447
fax: 318-484-2311
Lake Charles
Office of the Commissioner
District 4 - Lake Charles
1011 Lakeshore Drive, Suite 201
Lake Charles, Louisiana 70601
337-491-2736
fax: 337-491-2738
janicep@lpsc.org
Shreveport
Office of the Commissioner
District 5 - Shreveport
One Texas Centre
415 Texas Street, Suite 100, 71101
Post Office Drawer E
Shreveport, Louisiana 71161
318-676-7464
Toll-free 800-256-2412
fax: 318-676-7462
foster.campbell@la.gov
Monroe
Office of the Commissioner
District 5 - Monroe
124 South Grand Street
Monroe, Louisiana 71201
318-362-3318
fax: 318-362-3059
Ferriday
Office of the Commissioner
District 5 - Ferriday
1001 E.E. Wallace Blvd.
Ferriday, Louisiana 71334
Toll-free 866-290-0468
fax: 318-757-6456
Website: http://www.lpsc.org/
Contact Information:
Maine Public Utilities Commission
242 State Street, State House Station 18
Augusta, ME 04333
Telephone (general): (207) 287-3831
TTY Relay: 1-800-437-1220
Fax: (207) 287-1039
Consumer Assistance Hotline: 1-800-452-4699
E-Mail: maine.puc@maine.gov
Website: http://www.state.me.us/mpuc/
To file a complaint online: http://www.state.me.us/mpuc/consumer/complaint/compform.html
Contact Information:
Maryland Public Service Commission
William D. Schaefer Tower
6 St. Paul Street, 12th Floor
Baltimore, MD 21202
Telephone (general): (410) 767-8000 or 1-800-492-0474
TTY Users call via Maryland Relay: 1-800-201-7165
Website: http://www.psc.state.md.us/psc/
To file a complaint online: http://webapp.psc.state.md.us/Intranet/capa/ComplaintNotes.cfm
To email comments or questions: http://www.psc.state.md.us/psc/Info/feedback.htm
Contact Information:
Massachusetts Department of Telecommunications and Energy
One South Station
Boston, MA 02110
Telephone (general): (617) 305-3500
To make a complaint by phone: (617) 305-3531 or 1-800-392-6066
(toll free)
Fax: (617) 478-2591
To locate your town’s utility company:
http://db.state.ma.us/dpu/qorders/frmCityUtilities.asp
Email (complaints): Consumer.Complaints@state.ma.us
Website: http://www.mass.gov/dte/
To file a complaint online: http://www.mass.gov/dte/formcons.htm
Printable complaint form: http://www.mass.gov/dte/formprnt.htm
(Send to contact address, with heading of “Consumer Division”)
Contact Information:
Michigan Public Service Commission
P.O. Box 30221
Lansing, MI 48909
Street address: 6545 Mercantile Way, Suite 7, Lansing, MI 48911
Phone: (517) 241-6180
Fax: (517) 241-6181
To make a complaint by phone: 1-800-292-9555 (MI)
or
(517) 241-6180 (outside of Michigan)
Email: mpsc_commissioners@michigan.gov
Website: http://www.michigan.gov/mpsc
To submit a complaint online: http://www.dleg.state.mi.us/mpsc/comm/sqsquery.html
Contact Information:
Minnesota Public Utilities Commission
121 7th Place E., Suite 350
Saint Paul, MN 55101-2147
Consumer Assistance/Information: (651) 296-0406
Toll Free: 1-(800) 657-3782
General Information: (651) 296-7124
Fax: (651) 297-7073
Email: consumer.puc@state.mn.us
Website: http://www.puc.state.mn.us/
Consumer Affairs office: http://www.puc.state.mn.us/consumer/index.htm
Consumer Affairs Phone: (651) 296-0406 or
1-800-657-3782
Mississippi Public Service Commission
Woolfolk Building
501 North West St.
Jackson, MS 39201
Contact Information by district:
Commissioner Southern District
Voice: (601) 961-5440
Toll-Free: (800) 356-6429
Fax: (601) 961-5842
Email: southern.district@psc.state.ms.us
Commissioner Central District
Voice: (601) 961-5430
Toll-Free: (800) 356-6430
Fax: (601) 961-5824
Cleveland Toll Free: (800) 793-9622
Cleveland Fax: (662) 843-6805
Cleveland Direct: (662) 843-1146
Email: central.district@psc.state.ms.us
Commissioner Northern District
Voice: (601) 961-5450
Toll-Free: (800) 356-6428
Fax: (601) 961-5476
Aberdeen Toll Free: (800) 637-7722
Aberdeen Fax: (662) 369-8584
Aberdeen Direct: (662) 369-8148
Email: northern.district@psc.state.ms.us
Website: http://www.psc.state.ms.us/
To file a complaint online: https://www.psc.state.ms.us/Complaint/Start.aspx
Contact Information:
Public Information Office
Governor Office Building
200 Madison Street
P.O. Box 360
Jefferson City, MO 65102-0360
Telephone (general): (573) 751-3234
Toll free: 1-800-392-4211
E-mail: pscinfo@psc.mo.gov
Website: http://www.psc.mo.gov/
Online complaint form: http://www.psc.mo.gov/info-con-complaint-form.asp
Contact Information:
State of Montana
Public Service Commission
1701 Prospect Ave
P.O. Box 202601
Helena, MT 59620-2601
Telephone (general): (406) 444-6199 V/TDD
Fax: (406) 444-7618
To make a complaint by phone: 1-800-646-6150
Website: http://psc.mt.gov/
To file a complaint online: http://psc.mt.gov/Consumers/complaints/
Contact Information:
Nebraska Public Service Commission
1200 N Street, Suite 300
Lincoln, NE 68508
Telephone (general): (402) 471-3101
Toll Free: 1-800-526-0017 (Nebraska Only)
TDD: (402) 471-0213
Fax: (402) 471-0254
Website: http://www.psc.state.ne.us/
To file a complaint online:
http://www.psc.state.ne.us/home/NPSC/forms/Complaint_Form.htm
Contact Information by district:
Carson City:
1150 E. William Street
Carson City, NV 89701-3109
Telephone: (775) 684-6101
Fax: (775) 684-6110
Las Vegas:
101 Convention Center Drive
Suite 250
Las Vegas, NV 89109
Telephone: (702) 486-2600
Fax: (702) 486-7206
Elko:
557 W. Silver Street, No. 205
Elko, NV 89801
Telephone: (775) 738-4914
Fax: (775) 778-6928
Consumer division:
Northern Nevada: (775) 684-6100
Southern Nevada: (702) 486-2600
Elko: (775) 738-4914
Send complaints to:
Consumer Complaint Resolution Division
Public Utilities Commission of Nevada
101Convention Center Drive, Suite 250
Las Vegas, NV 89109
Consumer Complaint Resolution Division
Public Utilities Commission of Nevada
1150 E. William Street
Carson City, NV 89701
Website: http://puc.state.nv.us/
Contact Information:
New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, N.H. 03301-2429
Phone: (603) 271-2431
Fax: (603) 271-3878
TDD Access - Relay NH: 1-800-735-2964
Consumer Assistance: 1-800-852-3793
E-mail: puc@puc.nh.gov
Website: http://www.puc.state.nh.us/
To file a complaint by mail, send to contact address under heading of “Consumer Affairs Division.”
To file a complaint online: http://www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx
Contact Information:
Division of Customer Assistance, Bureau of Investigations
Board of Public Utilities
2 Gateway Center
Newark, NJ 07102
send complaint and any acompanying documentation to the above address:
Tel: 1-800-624-0241
Fax: 1-800-648-2836
Make an online complaint at:
http://www.cc.state.az.us/utility/telecom/index.htm
Contact Information:
Utility Bureau
Consumer Relations Division
P. O. Box 1269
Santa Fe, New Mexico 87504-1269
Consumer Complaint Bureau Hours:
Monday - Friday
8:00 a.m. - 12:00 p.m.
1:00 p.m. - 5:00 p.m.
Local Complaint Line: 505-827-6940
Toll Free Complaint Line: 1-800-663-9782
Email To: BarbaraA.Rael@state.nm.us
Print Out a Consumer Complaint Form Here:
http://www.nmprc.state.nm.us/consumers/pdf/utilitiescomplaint.pdf
New York State Public Service Commission
Office of Consumer Services
Three Empire State Plaza
Albany, NY 12223-1350
General Numbers:
Voice: 518-473-0229
Fax: 518-472-8502
Website: www.dps.state.ny.us
Complaint Line Phone Number: 1-800-342-3377
TDD System for Hearing Impaired : 1-800-662-1220
File your complaint by faxing it to: 518-486-7868
Office Street Addresses:
Albany Office:
Empire State Plaza
Agency Building 3 Albany, NY 12223-1350
Delmar Office:
Office of Consumer Services
Office of Retail Market Development
161 Delaware Ave., Delmar
Buffalo Office:
Ellicott Square Building
295 Main Street- 8th Floor, Room 814
Buffalo, NY 14203
New York City Office:
90 Church Street, New York, NY 10007-2919
Submit Online Complaint:
http://www3.dps.state.ny.us/ocs/itgate.nsf/webDPS_Complaint?OpenForm
Contact Information:
North Carolina Utilities Commission
430 North Salisbury Street
Dobbs Building
Raleigh, NC 27603-5918
Mailing Address:
4325 Mail Service Center
Raleigh, NC 27699-4325
Office Hours: 8:00 a.m. to 5:00 p.m.
Telephone: 919-733-7328
Fax: 919-733-7300
website: http://www.ncuc.commerce.state.nc.us/consumer/ucconsum.htm
File Complaints in writing to:
Mailing Address:
Communications Division
Ofice of Consumer Complaints Division
4326 Mail Service Center
Raleigh, North Carolina 27699-4326
Telephone: 919-733-2810
Fax: 919-733-9565
Print Complaint Form:
http://www.pubstaff.commerce.state.nc.us/pscons/cform.doc
Contact Information:
North Dakota Public Service Commission
600 E. Boulevard, Dept.408
Bismarck, ND 58505-0480
Telephone: 701.328.2400
TTY: 800.366.6888
Fax: 701.328.2410
email: napsc@state.nd.us
website: www.
psc.state.nd.us
You may file a complaint phone (see above number) or write to the
above address.
For more information on filing complaints go to:
http://www.psc.state.nd.us/consinfo/youshouldknow/pud-3-filing-an-informal-complaint.pdf
Contact Information:
The Public Utilities Commission of Ohio
180 E. Broad St.,
Columbus, OH 43215
Telephone: (800) 686-PUCO (7826)
TTY-TDD: (800) 686-1570
website: www.PUCO.ohio.gov
You may make a complaint by writing to PUCO (see above address) or by telephone (see above number)
Ohio Electric Companies:
For information specific to your utility service area, visit the
company Web sites listed below.
American Electric Power:
www.aepcustomer.com
CincinnatiGas and Electric:
www.cinergycge.com
DaytonPower and Light:
www.waytogo.com
FirstEnergy:
www.firstenergycorp.com
Monongahela Power:
www.alleghenypower.com
Contact Information:
Oklahoma Corporation Commission
P.O. Box 52000
Oklahoma City, OK 73152-2000
Street address:
Jim Thorpe Building
2101 North Lincoln Blvd.
Oklahoma City, OK 73105
Telephone (general): (405) 521-2211
Email Comments and Inquiries: j.palmer@occemail.com
Website: http://www.occ.state.ok.us/
To file a complaint online: http://www.occ.state.ok.us/Divisions/CS/Forms/PUTILCOMPLAINT.htm
OREGON
Contact Information:
Public Utility Commission of Oregon
550 Capitol St NE #215
PO Box 2148
Salem OR 97308-2148
Street address:
Public Utility Commission of Oregon
550 Capitol Street N.E. Suite 215
Salem, Oregon 97301-2551
Salem: (503) 378-6600
Oregon Outside Salem: 1-800-522-2404
Fax: (503) 378-5743
Email Consumer Questions: puc.consumer@state.or.us
Inquiries to the commission: puc.commission@state.or.us
Website: http://www.puc.state.or.us/
To file a complaint online: http://apps.puc.state.or.us/consumer/complaint.asp
Contact Information:
Pennsylvania Public Utility Commission
Bureau of Consumer Services
PO Box 3265
Harrisburg , PA 17105-3265
Street Address:
Commonwealth Keystone Building
400 North Street
Harrisburg , PA 17120
Customer Assitance and Complaint Division: (717)
783-5187 --Division Chief
Fax: (717) 787-6641
General Information: (717) 783-1740
To make a complaint by phone: 1-800-782-1110
Website: http://www.puc.state.pa.us/home.aspx
To file a complaint online: http://www.puc.state.pa.us/general/informal_complaint_form.aspx
Contact Information:
RI Public Utilities Commission
89 Jefferson Boulevard
Warwick, RI 02888
Telephone (general): (401) 941-4500
Email: mary.kent@ripuc.org
Website: http://www.ripuc.state.ri.us/
To file a complaint online: http://www.ripuc.state.ri.us/consumerinfo/filecomplaint.html
Contact Information:
Public Service Commission of South Carolina
101 Executive Center Dr., Suite 100
Columbia, SC 29210
Telephone (general): (803) 737-5230
Telephone (within S. Carolina): 1-800-922-1531
Email: contact@psc.sc.gov
Website: http://www.psc.sc.gov/
To file a complaint online: http://www.regulatorystaff.sc.gov/WebContactEntryForm.asp
Contact Information:
Public Utilities Commission
Capitol Building, 1st floor
500 East Capitol Avenue
Pierre, SD 57501-5070
Consumer Affairs telephone: 1-800-332-1782
Fax: (605) 773-3809
Email: PUCConsumerInfo@state.sd.us
Website: http://www.state.sd.us/puc/index.htm
To file a complaint online: http://www.state.sd.us/puc/consumer/complaint_form.htm
Contact Information:
(print online form and submit to)
Consumer Services Division, Tennessee Regulatory Authority
460 James Robertson Parkway
Nashville, Tennessee 37243-0505
FAX: 615-741-8953
Toll free: 1-800-342-8359
TTY : 1-888-276-0677
Submit complaint form online:
http://www.state.tn.us/tra/complnt.htm
Write To:
PUC - Customer Protection
P.O. Box 13326
Austin, TX 78711-3326
Questions Call: 1-888-782-8477,
From within Austin: 512-936-7120
TTY: 512-936-7136
Visit: www.puc.state.tx.us
Email: customer@puc.state.tx.us
The complaint should include the following information:
Your name, address, and telephone number
Company's name, address, and telephone number
Account number, if any
An explanation of the facts and the specific resolution you are seeking
Any documentation to support your complaint, such as a copy of the
bill
Submit a Complaint Online: http://www.puc.state.tx.us/ocp/complaints/complain.cfm
Contact Information:
Utah Division of Public Utilities
Box 146751
Salt Lake City, UT 84114-6751
Telephone (consumer services): (801) 530-6652, 1-800-874-0904, or (801) 530-76
Email: jorchard@utah.gov
Website: http://www.psc.state.ut.us/
How to file a complaint: http://publicutilities.utah.gov/submitcomplaint.html
Contact Information:
Vermont Public Service Board
112 State St. (Chittenden Bank Building)
Drawer 20
Montepelier, VT 05620-2701
Telephone (general): (802) 828-2358
TDD (VT Relay): 1-800-253-0191
Fax: (802) 828-3351
Email: Clerk@psb.state.vt.us
Website: http://www.state.vt.us/psb/
Contact Information:
Virginia State Corporation Commission
P.O. Box 1197
Richmond, Virginia 23218
Street Address:
Tyler Building, 1300 E. Main St.
Richmond, Virginia 23219
Telephone (Richmond area): (804) 371-9967
Toll free (Virginia only): 1-800-552-7945
TDD Phone: (804) 371-9206
Fax: (804) 371-9069
To make a complaint by phone, all callers outside
Richmond area: (804) 371-9420
Other callers use toll free numer listed above.
Email: ken.schrad@scc.virginia.gov
Website: http://www.scc.virginia.gov/
To print a complaint form for mail/fax: http://www.scc.virginia.gov/division/puc/forms/complaint.pdf
To file a complaint online: http://www.scc.virginia.gov/division/puc/asp/puccomplaint.aspx
Contact Information:
Washington Utilities and Transportation Commission
P.O. Box 47250
Olympia, WA 98504-7250
Telephone (general): (360) 664-1160
Fax: (360) 586-1150
TTY access: 1-800-416-5289 ; In Olympia: 360-586-8203
Consumer complaints/information: 1-800-562-6150
Email: consumer@wutc.wa.gov
Website: http://www.wutc.wa.gov/
To file a complaint online: https://fortress.wa.gov/wutc/home/WebCommt.nsf/frm2005ConsumerComplaint
Contact Information:
Public Service Commission of West Virginia
201 Brooks Street
P.O. Box 812
Charleston, WV 25323
Telephone (general): (304) 340-0300
Toll-Free: 1-800-344-5113
Fax: (304) 340-0325
Consumer complaint procedures: http://www.psc.state.wv.us/complaints/default.htm
Website: http://www.psc.state.wv.us/
Contact Information:
Public Service Commission of Wisconsin
610 North Whitney Way.
P.O. Box 7854
Madison, Wisconsin 53707-7854
Phone (general): (608) 266-5481
General Toll Free: (888) 816-3831
TTY: (608) 267-1479
Fax: (608) 266-3957
Consumer Services: 1-800-225-7729, (608) 266-2001 in Madison, or TTY at (608) 267-1479
Website: http://psc.wi.gov/
To file a complaint online: http://psc.wi.gov/apps/complaint/content/complnt.asp?submit=Submit+Online+Complaint
Contact Information:
Wyoming Public Service Commission
Hansen Building
2515 Warren Avenue Suite 300
Cheyenne, Wyoming 82002
Phone (TTY): (307) 777-7427
Fax: (307) 777-5700
Toll Free Consumer Services: (888) 570-9905
Email: dcrock@state.wy.us
Website: http://psc.state.wy.us/